William M Heflin

1729 Cardinal Dr., West Bend, WI 53090-1044

Phone: 920-539-7341 | E-mail: William.heflin@hotmail.com

Wiring and assembly technician

~ Hardware & Software Support Technician ~

Certified support technician specialized in systems and user support in a Microsoft environment.  Skilled in troubleshooting, by following a step-by-step approach to identify errors and provide timely solutions. 

§    Oxygen/Acetylene Brazing: Brazed copper, brass and stainless steel components required for the fabrication of power supplies

§    Soldering: Soldered electrical components in wiring harnesses, and onto circuit boards

§    Wiring: Installed wiring into various control cabinets and power supply units

§    Machining: Use vertical mill, drill press, bandsaw to manufacture and fabricate various sub-components required for assembly of power supplies

§    Water Jet: Operated waterjet to cut various materials required to manufacture sub-components

§    MCTS – Microsoft Certified Technology Specialist – Vista 70-620 – Certified 10/09

§    MCP – Microsoft Certified Professional – Windows Server 2003 – Certified 03/10

§    DOD-Secret Clearance, Department of Defense, US Navy-1996

Power Parts International: Wiring and Assembly Technician (07/2011 to current)

§    Fabricated and assembled sub-components for power supplies

§    Wired UL Listed control cabinets using wiring schematics and wiring lists

§    Installed and wired sub- components in power supplies which included the use of stud welder, drilling, and tapping

§    Assisted in developing standardized wiring harness for RTX power supply line.

§    Silver soldered and brazed various copper components used in power supplies

§    Operated waterjet to cutout components from various materials

Cardinal Health: Facilities Maintenance Coordinator (10/1998 to 12/2006)

§          Ensured the reliability and serviceability of the building, warehouses, and properties

§          Designed and directed remodeling of warehouse area to covert into usable office space; cutting expenses by $5000/mo

§          Negotiated vendor services for landscaping, snow removal, water purification, and roof repairs

§          Supervised and directed the work of four maintenance personnel

Production Plastics: Lead Mechanic/Safety Director (10/96 to 10/98)

§    Maintained all production equipment, and ensured it was at peak operating capacity

§    Prepared and presented company’s Safety Action Plan to OSHA

United States Navy: Auxiliary Division Petty Officer (12/1982 to 02/1996)                 

§    Provided preventative and emergent repairs to all submarine auxiliary systems ensuring operation at peak efficiency

§    Performed under dynamic and stressful conditions

§    Managed twelve maintenance mechanics during pre-deployment period

 

 

 

 

 

 

 

 

 

Microsoft Networking Technology Program: ComputerTraining.edu, Milwaukee, WI (8/09 to present) 

Classroom based education focused on real world implementation of technology.  Operating systems/server application experience includes: Microsoft Windows XP Professional, Vista – Business, Enterprise and Ultimate editions, Server 2003, Internet Security and Acceleration (ISA) Server 2004/2006 and Windows Software Update Services (WSUS).

Course Project Highlights:

§    Experienced in supporting a growing company and it’s subsidiaries during expansion, moving from a six computer peer-to-peer workgroup, to a network supporting multiple locations nationwide with 40 full-time employees

§    Provided desk-side support and troubleshooting including reg-edit and entry-level application support

§    Upgraded 40 systems from Windows XP to Windows Vista

§    Set-up work stations, performed network connectivity, implemented file sharing, and managed network printer

TechSkills: Project Management Program, (Graduated 3/07)

William M Heflin

705 S Water St. P.O. Box 298 | Lomira, WI 53048-0298

Phone: 262-384-0616 | E-mail: wheflin@ charter.net

Professional REFERENCES

Jeff Grogan

Operations Director

Sparq Products, Inc.

1860 Executive Drive, Suite A

Oconomowoc, WI 53066

(262) 560-1484 Ext. 2005

jgrogan@sparqtraining.com

Former Director

 

Eric Hersh

RESTAT

724 Elm Street

West Bend, WI 53095

(262) 808-4244

ehersh@restat.com

Former Co-Worker

 

Jeremy Lambie

Sales Associate

JL Business Interiors, Inc.

515 Schoenhaar Drive

West Bend, WI 53095

(262) 338-2221

mail@jlbusinessinteriors.com

Former Vendor

 

PERSONal REFERENCES

Jimmy Ingle

10015 Old Orchard Rd.

La Porte, TX 77571

(713) 492-6088

jingle63@att.net

Friend

 

Michelle Pusey

Manager of Administrative Services

Student Housing and Conference Services

13926 Tucker Ave.

Sylmar, CA 91342

(818) 677-2306

Michelle.pusey@csun.edu

Sister – in – Law

 

Laura Heflin

1176 Appian Crossing

Apt. 424

Lexington, KY 40517

(859) 825-8099

lbheflin60@yahoo.com

Sister